Tropic Guide
Deleting your account
An account is deleted for good, and everything in it goes with it: saved routes, favourite places and tours, reviews and photographs. It cannot be brought back.
In the app, at once
Open the Tropic Guide app and choose Profile → Delete account. It will ask you to confirm, and then delete everything immediately.
By email, if you no longer have the app
Write to info@tropicguide.info from the address the account is registered to, with «Delete my account» as the subject. We will delete it within 30 days and write back when it is done.
If you signed in with Google, write from that same Google address.
What is deleted
- The account itself: email address, name, and how you signed in.
- Saved routes and their stops.
- Favourite places and tours.
- Reviews, and the photographs and videos you uploaded.
- The planning requests tied to the account.
What stays
Tour enquiries you have already sent to the tour operator: they need them to fulfil and account for the booking, and they keep them under their own rules. Anonymous statistics — how often a plan was opened, how many enquiries were sent — remain, but nobody can be identified from them.
Server logs with IP addresses are kept for up to 30 days and then expire on their own.
For more on what we keep, see the privacy policy.